Technical Support
Fix download problems, import workflows into your platform, and resolve browser issues
Most Issues Have Quick Fixes
The majority of technical problems come down to one of three things: being signed in with the wrong account, a browser extension interfering with downloads, or a platform version mismatch when importing. Work through the sections below — and if you're still stuck, email team@neura.market.
Download Issues
My download won't start or keeps failing
- Check your internet connection and try again
- Try a different browser (Chrome, Firefox, Edge)
- Temporarily disable ad blockers and download-manager extensions
- Clear your browser cache and retry
- Re-download from Account → Downloads rather than an old link
A free download is asking for my email — why?
Free workflow downloads require an email address when you're not signed in — that's how we deliver the file to you. Enter your email, or sign in first to download directly.
I paid but can't see the download
Make sure you're signed in with the same account (or email) you used at checkout, then check Account → Downloads. Guest buyers should check the confirmation email. Still missing? Send your Stripe receipt to team@neura.market.
Importing Workflows Into Your Platform
n8n
- 1. Open n8n and go to Workflows
- 2. Click "Import from File" or use Ctrl/Cmd + I
- 3. Select the downloaded JSON file
- 4. Configure credentials and save
Make (formerly Integromat)
- 1. Create a new scenario
- 2. Click the three dots menu → Import Blueprint
- 3. Upload the JSON file or paste the content
- 4. Map your connections and activate
Zapier
- 1. Go to your Zaps dashboard
- 2. Click "Create" → "Import from file"
- 3. Upload the workflow file
- 4. Connect your apps and turn on the Zap
Import Still Failing?
- • Check the product page for the platform and version it targets
- • Make sure required integrations/apps are installed in your platform
- • Re-download the file in case it was corrupted in transit
- • Read the seller's included documentation — many products ship with a setup guide
- • Ask the seller directly in the product page's Q&A section
File Formats
Workflow Files
- • JSON — the standard workflow format for n8n, Make, Zapier
- • YAML — configuration files
- • ZIP — bundles containing multiple files
Documentation
- • PDF — setup guides and manuals
- • MD — readme files (open in any text editor)
- • Assets — images, templates, configs
A JSON file is plain text — if your browser opens it instead of downloading it, right-click the download button and choose "Save link as", or use Ctrl/Cmd + S once it opens.
Browser Issues
If pages don't load correctly, buttons don't respond, or you get signed out unexpectedly:
- • Use a current version of Chrome, Firefox, Safari, or Edge
- • Enable cookies and JavaScript for neura.market — both are required for sign-in and checkout
- • Try a private/incognito window to rule out extensions
- • Clear cache and cookies for the site, then sign in again
- • For downloading and importing files, desktop browsers work better than mobile
Reporting a Bug
Found something broken? Email team@neura.market with: the page URL, what you expected to happen, what actually happened, your browser and operating system, and a screenshot if possible. The more detail, the faster we can fix it. You can also use the feedback page.