How to Contact a Seller
The ways you can reach the creator behind a product
The Short Version
Neura Market doesn't have a private direct-messaging feature. The main way to reach a seller is the public Q&A section on their product pages. For anything that needs to stay private — order problems, sensitive details — email team@neura.market and our support team will help or relay your message to the seller.
Ask a Question on the Product Page
Open the Product Page
Go to the workflow or product you have a question about and scroll to the Q&A section.
Click "Ask a Question"
Write your question (at least 10 characters). You'll need to be signed in to post.
The Seller Answers Publicly
Your question and the seller's answer are visible to other customers too — which means checking existing Q&A first often gets you an instant answer.
Q&A Is Public
Don't post order numbers, email addresses, or anything private in a product Q&A. For private matters, use support instead (below).
Find the Creator's Other Work
Every product page shows who created it. You can browse creators and their catalogs through the sellers directory to see a creator's other products and reviews before you buy.
When to Contact Support Instead
Email team@neura.market when:
- • You need to share order details, receipts, or personal information
- • A seller hasn't responded to a product question and you've already purchased
- • You have a payment or refund issue — see the refund policy
- • You want us to relay a private message to a seller
- • You need to report a product listing or a policy concern
Include the product URL and, if relevant, your order receipt — it speeds everything up.
Frequently Asked Questions
Can I message a seller privately?
There's no built-in private messaging on Neura Market right now. Use the public Q&A for product questions, or email team@neura.market and we'll relay a private message to the seller for you.
How fast do sellers respond to questions?
It varies by seller — sellers are independent creators and there's no guaranteed response time. If a pre-purchase question goes unanswered, that's worth factoring into your buying decision. If you've already purchased and can't get product support, contact us.
A product I bought doesn't work and the seller isn't helping
You're covered: products that don't work as described are eligible for a refund within 30 days. See the refund policy, or email us with your receipt and what you've tried.
I'm a seller — how do buyers reach me?
Buyers ask questions in your product pages' Q&A sections. Answering promptly builds trust and improves sales. See Selling on Neura Market.
Related Articles
Need Us to Step In?
Our team can relay messages to sellers and resolve disputes.