Billing & Payments
How payments, currency, taxes, and receipts work on Neura Market
Payments Powered by Stripe
All card payments on Neura Market are processed by Stripe, a PCI-compliant payment processor. Your card details go directly to Stripe — we never see or store them.
How Payments Are Processed
When you check out, we create a secure Stripe payment session. You pay with a credit or debit card, or with any other method Stripe offers for your region at checkout. For eligible single-workflow orders, a cryptocurrency option may also appear — see accepted payment methods for the full list. Once payment is confirmed, your downloads unlock instantly.
Currency
All Prices Are in USD
Neura Market prices and charges in US dollars worldwide. If your card is in a different currency, your bank converts the amount at its own exchange rate, and some banks add a foreign transaction fee — check with your card issuer if you're unsure.
Taxes
Where sales tax or VAT applies, it's calculated automatically by Stripe at checkout based on your billing location, and shown before you pay. The product price you see on a listing page is the pre-tax price.
Receipts & Invoices
Stripe emails a receipt to your checkout email address for every successful payment. If you need a copy re-sent or a receipt corrected, contact team@neura.market with the order details.
Promotion Codes
If you have a promo code, you can enter it during Stripe checkout — the discount is applied before payment. Note that some promotional offers can't be combined with other discounts.
Seller Fees & Subscription Plans
Selling Costs
Selling on Neura Market has no monthly fees or listing fees — sellers pay a commission per sale, with rates that decrease as sales volume grows. Full details on the pricing page.
Subscription Plans
Alongside one-off purchases, Neura Market offers subscription plans for buyers who want broader access. See subscription plans and manage yours under Account → Subscription.
Refunds
Eligible purchases can be refunded within 30 days. Approved refunds go back to the original payment method and typically take 5-10 business days to appear on your statement. Read the full refund policy.
Frequently Asked Questions
Why was my card declined?
Declines come from your bank, not from Neura Market. Common causes are insufficient funds, international transactions being blocked, or a fraud check. Try another card, or contact your bank and mention the charge is from Stripe.
What name appears on my card statement?
The charge is processed by Stripe on behalf of Neura Market. If you see a charge you don't recognize, email team@neura.market before disputing it with your bank — we can usually resolve it faster.
Was I charged twice?
Sometimes a failed attempt shows as a pending authorization alongside the successful charge — pending authorizations drop off automatically within a few days. If two completed charges appear for the same order, contact us with both receipts; duplicate purchases of the same product are refund-eligible.
Do you store my card details?
No. Card details are entered into Stripe's secure payment form and handled entirely by Stripe. Neura Market never sees or stores your card number.
Billing Question?
Include your receipt or order email and we'll investigate right away.