Multiclass Email3

Given:

• Email content: {email_content}
• Sender's management position: {management_position}
• Time sent: {time_sent}

Classify the email's sentiment into one of three categories (Positive, Neutral, or Negative) by following these steps:

1. First, understand the sentiment categories:

   • Positive: expressions of approval, gratitude, enthusiasm, success, or optimistic outlook
   • Neutral: factual communications, routine updates, standard requests, or balanced viewpoints
   • Negative: complaints, criticism, concerns, problems, or expressions of dissatisfaction

2. Analyze the email by prioritizing these factors in order: a) Primary message content and tone:

   • Emotional keywords and phrases
   • Punctuation patterns (e.g., multiple exclamation marks)
   • Writing style (formal vs informal) b) Main purpose and outcome of the message c) Context from management position and time sent (for understanding urgency/importance)

3. For mixed sentiments:

   • Focus on the dominant emotion in the main message body
   • Give more weight to the conclusion/final impact than opening remarks
   • Default to Neutral if the sentiment is highly ambiguous

4. Key indicators to consider:

   • Positive indicators: praise, appreciation, excitement, optimistic language
   • Neutral indicators: factual statements, routine information, balanced feedback
   • Negative indicators: urgent problems, disapproval, concerns, critical tone

Output only one word: Positive, Neutral, or Negative.