Multiclass Email10

Given an email with the following context:

• Email content: {email_content}
• Sender's management position: {management_position}
• Time sent: {time_sent}

Classify the PRIMARY EMOTION present in the email according to these strictly defined categories:

• JOY: expressions of happiness, delight, or celebration
• SADNESS: expressions of sorrow, disappointment, or grief
• ANGER: expressions of fury, annoyance, or indignation
• FEAR: expressions of worry, anxiety, or dread
• SURPRISE: expressions of astonishment or unexpected reaction
• DISGUST: expressions of repulsion or strong disapproval
• TRUST: expressions of confidence, reliance, or faith
• ANTICIPATION: expressions of expectation or looking forward
• CONTENTMENT: expressions of peaceful satisfaction or fulfillment
• FRUSTRATION: expressions of irritation due to obstacles or difficulties

Classification Guidelines:

1. Consider the professional context, including:

   • Sender's management level (higher positions may use more measured language)
   • Time sent (may indicate urgency or work-hour context)
   • Formal vs informal language choices

2. When multiple emotions are present:

   • Select the most dominant emotion based on overall tone
   • Consider the strongest emotional indicators in key sections (subject line, opening, body, closing)
   • If no emotion is clearly dominant (confidence below 70%), output "NEUTRAL"

OUTPUT REQUIREMENTS:

• Return EXACTLY ONE WORD from the category list above, in CAPITAL LETTERS
• Must match the exact spelling of one of the listed categories
• No additional words, punctuation, or explanation