CSA: Open-source customer support agents powered by Gemini Stream API. Watch as our agent network handles support through voice and screen sharing, working together 24/7 to solve customer issues.

CSA (Customer Service Agent)

An open-source customer service platform powered by Google's Gemini Stream API. Watch as our AI agent network handles support through voice and screen sharing, working together 24/7 to solve customer issues.

Overview

CSA provides a modern, AI-powered customer service solution that enables:

• Real-time voice interactions with AI agents
• Screen sharing capabilities
• 24/7 customer support availability
• Customizable AI agent personalities and instructions
• Dark/light theme support

Tech Stack

• Frontend: Next.js 15, React, TypeScript
• Backend: MongoDB
• AI: Google Gemini Stream API
• Styling: Tailwind CSS, shadcn/ui
• State Management: Redux, Zustand
• API Communication: React Query, Axios
• Form Handling: React Hook Form, Zod

Prerequisites

• Node.js 18+
• MongoDB database
• Google Cloud Project with Gemini API access
• Environment variables setup

Getting Started

1. Clone the repository:

     git clone https://github.com/your-username/csa.git
     cd csa
   

2. Install dependencies:

     npm install
   

3. Create a .env file in the root directory:

   cp .env.example .env
   

4. Start the development server:

     npm run dev
   

5. Open http://localhost:3000 in your browser

Features

Current Features

• Create and manage AI customer service agents
• Real-time voice communication with AI agents
• Screen sharing during support sessions
• Dark/light theme support
• Customizable agent instructions and personalities
• Session history tracking

Upcoming Features

• RAG + Tool Usage
• Agent Performance Metrics
• Agent Chat History
• Agent Embeddings
• Integration with Slack & Email
• Agent collaboration capabilities
• Custom voice options for agents
• Chat transcript export

Contributing

We wel