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    Service Agent for M365 Copilot in Dynamics 365

    Microsoft Dynamics Blog April 23, 2026
    0 copies 0 downloads

    Service agent automating customer service workflows within Dynamics 365, usable across web and Teams channels.

    Autonomous service agent for Dynamics 365 that handles customer inquiries, resolves issues, and escalates complex cases. Deploys across web chat and Teams channels.

    Tags

    Dynamics-365servicecustomerautomation

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