Help desk and support tools
Develop an AI-powered IT support agent using Azure AI Search for knowledge management, Microsoft Entra ID for user administration, and Jira for issue tracking. This workflow enables efficient handling of IT queries and administrative tasks.
Enhance your pet shop's customer service with an AI-powered assistant that manages interactions across WhatsApp, Instagram, and Facebook. This workflow automates bookings, billing, and inventory checks, ensuring seamless and personalized customer experiences.
# Gmail Customer Support Auto-Responder with Ollama LLM and Pinecone RAG **Built by Setidure Technologies** Automate intelligent, friendly replies to customer queries using AI, vector search, and Gmail - all without human effort. --- ## Overview This is a ready-to-deploy smart customer support automation template for businesses that want to reply to emails instantly and accurately with the warmth of a human agent. It uses **Gmail**, **LangChain agents**, **Ollama-hosted LLMs**, and **Pinecone vector search** to craft contextual, brand-aligned replies at scale. > **Note:** This template uses community nodes and requires a **self-hosted n8n instance**. --- ## What the Workflow Does ### 1. Triggers on Incoming Emails - Uses Gmail trigger node to listen for new messages - Activates every minute to ensure fast responses ### 2. Classifies Email Intent - A LangChain Text Classifier detects whether the email is a Customer Support query - Non-relevant emails are skipped ### 3. Generates AI Response - An AI Agent powered by Ollama generates the email reply - Follows a predefined tone: Mr. Aashit Sharma from Setidure Technologies - Written in a warm, human tone with natural phrasing ### 4. Retrieves FAQ-Based Knowledge - Connects to Pinecone vector database for real-time FAQ retrieval - Enhances responses with specific, accurate product or policy information ### 5. Labels Email in Gmail - Automatically tags emails with labels like `Handled` or `Auto-Replied` for easy tracking ### 6. Sends Email Reply - Sends the generated response back to the customer - Includes personal sign-off and clean formatting --- ## Tech Stack Used - Gmail Trigger & Send Nodes - LangChain AI Agent & Classifier - Ollama LLMs (e.g., phi4, llama3) - Pinecone Vector Store - Custom Prompts for Brand Persona - Local Embeddings using Ollama --- ## Key Features - Fully automated - no human action needed - Local LLMs ensure data privacy - Real-time answers powered by vector search - Brand-personality aligned tone - Organized inbox with Gmail labels --- ## Best For - Startups scaling support with limited staff - SaaS companies or e-commerce businesses - Privacy-conscious enterprises using local LLMs - Teams building branded auto-communication workflows --- ## Customization Tips - Modify AI prompt to reflect your brand's voice and tone - Expand classifier for more email categories - Replace Gmail output with Slack, Notion, or your CRM - Update Pinecone FAQ index to match evolving support content ---
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