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Auxx.ai

Freemium

A tool for automating customer support and ticket workflows.

1
Workflow AutomationFreemium
Inputs: textOutputs: text
Type
Saas
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About Auxx.ai

Auxx.ai is an AI customer support platform featuring Kopilot, an AI agent that reads every ticket, drafts replies, and updates customer records in a unified CRM. It offers a no-code workflow builder with text classifiers, conditional logic, and smart routing to automate ticket triage and responses across email, chat, SMS, and Shopify. The platform includes a knowledge base that accepts PDFs, DOCX, and other documents, with vector search and citations for grounded replies. It integrates with various AI providers and enables actions like refunds and order tracking without coding. Pricing includes a free tier and paid plans starting at $14/month.

Key Features

Kopilot AI agent for ticket reading and reply drafting
No-code workflow builder with text classifiers and conditional logic
Omnichannel support: email, chat, SMS, Shopify
Knowledge base with document upload, vector search, and citation
Unified CRM for contacts, tickets, orders, and conversations
Integration with AI models and third-party services (Shopify, Gmail, Outlook)
Smart routing based on sentiment, urgency, customer history
Action triggers for refunds, order tracking, product recommendations

Pros & Cons

Pros
  • AI agent reduces manual work by handling repetitive tasks
  • No-code workflows make automation accessible to non-technical users
  • Supports multiple communication channels in one platform
  • Grounded replies with citations from knowledge base improve accuracy
  • Free tier available for individuals and small teams
  • Customizable workflows and integrations with popular services
Cons
  • Limited AI completions on free and starter plans (50/month and 500/month respectively)
  • Advanced workflow building may have a learning curve
  • Reliance on third-party AI providers for AI capabilities

Best For

Customer support ticket automationSales and CRM managementE-commerce customer serviceKnowledge base management for self-serviceOmnichannel communication consolidation

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