Viqal
FreeViqal is an AI-powered tool that helps users boost interaction between hotels and guests via WhatsApp chats. Get assistance with booking along with prices.
About Viqal
Viqal is an AI Virtual Concierge for hotels, holiday parks, and hostels that automates guest communication via WhatsApp, from pre-arrival to post-departure. It integrates with the hotel's PMS to automate guest inquiries, handle booking changes, personalize upselling, and collect post-stay feedback. Viqal aims to increase upsell revenue, save staff time, and delight guests.
How to Use
Connect Viqal to your PMS, booking engine, or OTA, or upload bookings via CSV. The AI then automates guest interactions via WhatsApp, handling inquiries, upselling, and more. Staff can step in when needed.
Key Features
- Guest Journey AI Automation
- Upselling AI Automation
- Team Inbox
- WhatsApp Business for Hospitality
- Integrations with PMS, Booking Engine, and OTA
- Centralized Automation for Groups
- Concierge Builder
- Proactive WhatsApp campaigns
- (Centralized) message inbox
- Analytics & reporting
- Dedicated support
Use Cases
- Automating pre-arrival check-in and sharing digital room keys
- Offering personalized suggestions for local attractions and dining
- Handling guest requests for amenities and assistance
- Boosting guest experience with personalized upsells
- Collecting post-stay feedback
Key Features
Pros & Cons
- Appears to offer a free tier, making it accessible for small hotels
- Leverages WhatsApp, a widely used messaging platform
- AI automation can reduce staff workload for repetitive inquiries
- Focused specifically on hotel industry needs
- Limited to WhatsApp, potentially excluding guests who prefer other channels
- Free tier likely has usage limits; exact limitations should be checked
- May require integration with hotel booking systems for full functionality
- AI accuracy depends on training data and hotel-specific setup
- Not suitable for hotels outside the guest interaction booking scope
Best For
Alternatives to Viqal
Vector Magic
Convert JPG, PNG images to SVG, EPS, AI vectors
Plask AI
Plask.ai uses AI motion capture to animate characters from video, simplifying 3D animation workflows for creators and studios.
PlugSugar
Automate conversations, answer questions with Web Search plugin, and customize ChatGPT experience using powerful AI plugins.
Apploi
Simplify recruitment, improve job seeker visibility, and help employers find the perfect candidates efficiently and affordably.
MedARC
Monitor patient progress, streamline processes and generate insights for healthcare providers to improve patient care.
SumUp
Experience Unmatched Sound Quality with AmbienceSoundPro!