Tidio Copilot

Tidio Copilot is a free AI assistant designed to enhance productivity for helpdesk teams. It functions as a Chrome extension that integrates with existing helpdesk platforms such as Zendesk, Intercom, Gorgias, and Gmail. Copilot analyzes conversations across various channels (live chat, email, social media) to generate accurate, on-brand response suggestions, aiming to automate 30% of the support workload. It utilizes a custom knowledge base to ensure factual responses and prevent AI hallucinations. The tool prioritizes enterprise-grade security, leveraging Anthropic's Claude AI with best-in-class data handling, encryption, and GDPR/CCPA compliance.

How to Use

To use Tidio Copilot, first install the free Chrome extension. Next, create a free Tidio account. Then, add your knowledge base content and FAQs to the system. Finally, use the AI-suggested responses in your helpdesk, with the option to modify or ignore them as needed.

Tidio Copilot's

Key Features

• AI-powered response suggestions
• Integration with existing helpdesk platforms (Zendesk, Intercom, Gorgias, Gmail)
• Custom knowledge base for on-brand responses
• Automates 30% of support workload
• Enterprise-grade security and compliance (GDPR/CCPA)
• Completely free to use

Use Cases

• Providing product recommendations based on customer criteria (e.g., low-light houseplants for an office desk)
• Explaining business policies (e.g., shipping procedures for backordered items)
• Performing real-time analysis (e.g., calculating costs for custom orders)
• Generating accurate and on-brand responses for customer inquiries across live chat, email, and social media.