Stonly
PaidKnowledge platform for better, faster customer service
About Stonly
Stonly is a knowledge management platform designed to improve customer service by creating easy-to-follow explanations and guides. It aims to enhance customer success, reduce support costs, and speed up support agents. The platform offers personalized knowledge, AI-powered solutions, and process automation to help companies support millions of customers.
How to Use
Stonly allows you to create guides, walkthroughs, checklists, and knowledge bases that adapt to each customer's needs. It provides agents with guidance to solve tickets and empowers customers to self-serve. The platform also uses data to surface the right content.
Key Features
- AI-powered self-service
- Guided decision trees for agents
- Knowledge base creation
- Process automation
- Personalized knowledge delivery
- Integration with support and data tools
Use Cases
- Resolve customer questions instantly with AI-powered self-service
- Improve handle time and response quality with guided decision trees for agents
- Ramp agents faster with less time training
- Empower more customers to self-serve
Key Features
Pros & Cons
- Interactive guides are more effective than static knowledge bases for complex processes
- Significant reduction in support tickets (up to 80%) and resolution time (20%)
- AI bot provides highly accurate answers (92%) from structured knowledge
- Extensive integration ecosystem with major help desk and data platforms
- Rich set of content management features (versioning, analytics, collaboration, auto-translate)
- 14-day free trial with no credit card required, plus a free Basic plan after trial
- AI-powered features (AI Agents, AI Agent Assist) are only available in the Enterprise plan
- Small Business plan limited to 4,000 guide views per month and 5 team members
- Basic plan after trial restricts to 5 published guides and 400 guide views per month
- No transparent public pricing for Enterprise plans (requires scheduling a call)
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