Aurelian Systems
PaidSolutions to help PSAPs protect the communities they serve
About Aurelian Systems
Aurelian Systems is an AI-powered voice solution designed specifically for public safety agencies, particularly emergency communication centers (PSAPs). The platform automates non-emergency calls and provides real-time guidance during emergencies, allowing human dispatchers to focus on critical incidents. Its core components include AVA, which handles non-emergency calls instantly, and CORA, which offers context-aware guidance without taking control from the telecommunicator.
The system integrates with existing CAD (Computer-Aided Dispatch) and phone systems, learning each center's workflows and SOPs to provide tailored support. Aurelian captures and carries forward information across calls, reduces hold times for non-emergency callers, and helps ensure consistency in emergency response. The platform is configurable to fit the unique operations of each PSAP and is designed to evolve with changing emergency communication needs.
Aurelian is deployed in real-world PSAPs and is built to support the entire call flow: from non-emergency call handling to real-time emergency guidance and information capture for reports. The company emphasizes that humans remain in control of emergencies and decision-making, with technology extending capacity and reducing cognitive load for telecommunicators.
Key Features
Pros & Cons
- Reduces hold times for non-emergency callers by instantly answering and processing calls
- Frees human dispatchers to focus on critical emergencies, improving response efficiency
- Provides real-time, context-aware guidance to telecommunicators without taking control
- Configurable to each center's specific SOPs and workflows
- Proven deployment in real-world PSAPs (case studies available)
- Designed to integrate with existing CAD and phone systems, minimizing disruption
- Specifically designed for public safety agencies, limiting applicability to other industries
- Requires integration with existing CAD and phone systems, which may involve customization
- Pricing is not publicly available (contact-based), so cost may be significant
- Free tier or trial availability should be verified directly with the company
- Effectiveness depends on proper configuration and adherence to each center's SOPs
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