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spiralup.co

Freemium

Your AI Agent for Customer Reviews

Customer SupportFreemium
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Saas
Company
Spiral
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About spiralup.co

Spiral is an AI-powered customer feedback platform that revolutionizes support data by detecting issues across channels, monitoring blind spots, and analyzing root causes. It intelligently classifies customer interactions into a unified taxonomy of actionable intents using AI, allowing users to track support, CX, and product issues in one place. Spiral's AI Agent answers tough support, CX, and product questions to improve processes, agent training, and product quality. It integrates with most CRMs and data sources to provide prompt issue detection and brings the data right back to you via a data feed.

How to Use

Analyze customer feedback from reviews, NPS, live chats, phone calls, attributes, and metadata with Deep AI Research. Spiral classifies customer interactions into actionable intents, tracks issues, and alerts you to problems before they escalate. Add Spiral to your CRM and contact center to improve process, ops, agent training, and product quality.

Key Features

  • AI-powered customer issue detection
  • Unified taxonomy of actionable intents
  • Seamless CRM and feedback source integration
  • AI Agent for answering support, CX, and product questions
  • Real-time tracking and alerts

Use Cases

  • Detecting top customer contact reasons in the first month of service activation
  • Structuring unstructured customer interactions for actionable insights
  • Improving process, ops, agent training, and product quality
  • Automatic Customer Issue Discovery

Key Features

AI-powered customer issue detection
Unified taxonomy of actionable intents
Seamless CRM and feedback source integration
AI Agent for answering support, CX, and product questions
Real-time tracking and alerts

Pros & Cons

Pros
  • Intuitive natural language query interface allows non-technical users to get insights
  • Analyzes feedback from multiple sources (reviews, chats, calls, surveys) in one platform
  • Scalable pricing with a generous free tier and plans for growing teams
  • Strong security and compliance with SOC 2, PII redaction, and enterprise-grade encryption
  • Real-time issue detection and automatic notifications prevent escalation
Cons
  • Daily query limits on free and starter plans (20 and 50 per day respectively)
  • Advanced features like custom integrations and return data feed only on higher-tier plans
  • No standalone mobile app for on-the-go monitoring
  • Limited data backfill on lower tiers (6 months vs 12 months or full history)

Best For

Detecting top customer contact reasons in the first month of service activationStructuring unstructured customer interactions for actionable insightsImproving process, ops, agent training, and product qualityAutomatic Customer Issue Discovery

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FAQ

What's a feedback piece?
A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.
What happens if I exceed my conversation limit?
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.
Do you offer annual discounts?
Yes, we offer discounted rates for annual commitments. Contact our sales team to learn more about annual pricing.
What data sources do you support?
We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms. Enterprise customers can request custom integrations.
Is my data secure?
Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe.