lumenvox.com
PaidComposable Conversational AI that’s on-brand, accurate and seamless
About lumenvox.com
Capacity is a Conversational AI platform that automates support for customers and teams. It offers intelligent virtual agents, agent assist, campaign automation, speech recognition, sentiment analysis, and integrations. The platform aims to increase deflections, reduce handle time, increase conversions, and automate processes across various channels like chat, email, SMS, voice, and web.
How to Use
To use Capacity, request a demo to see how the platform works and set it up to match your needs. The platform offers various products and solutions that can be integrated into your existing systems, such as CRMs, helpdesks, and chat platforms.
Capacity Conversational AI Software's
Key Features
- Intelligent Virtual Agents
- Agent Assist + Live Support
- Campaigns + Workflows
- Conversational AI (Speech recognition, branded voices, sentiment and biometrics)
- Insights + Analytics
- Security + Integrations
Use Cases
- Automate customer support across multiple channels
- Provide real-time AI agent assist for live support
- Automate repetitive tasks with AI workflows
- Streamline authentication with voice biometrics
- Understand customer emotions to improve experiences
Key Features
Pros & Cons
- Instant AI-driven responses reduce handling time significantly
- Voice biometrics offer secure, passwordless authentication with anti-spoofing against deepfakes
- Custom AI voices ensure consistent brand tone across all interactions
- Advanced speech recognition adapts to accents, dialects, and background noise
- Supports 24+ languages for TTS and multilingual sentiment analysis
- Flexible deployment options: on-prem, cloud, hybrid, or SaaS
- Seamless integration with existing contact center tools via APIs and gRPC MRPC protocols
- Comprehensive platform combining IVA, agent assist, workflows, helpdesk, and analytics
- Pricing requires contacting sales (no transparent self-service pricing)
- Custom AI voice creation requires 15 hours of recorded speech, which may be resource-intensive
- Heavily optimized for voice interactions; chat automation capabilities may be less extensive compared to dedicated chatbots
- Initial setup and integration may require professional services for complex contact center stacks
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