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ChatIQ

Freemium

AI-powered ticketing and chatbot for instant customer support.

Customer SupportFreemium
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Type
Saas
Company
ChatIQ AI
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About ChatIQ

ChatIQ AI is a ChatGPT & AI knowledge base system for businesses, offering automated customer support ticketing. It guarantees 100% customer satisfaction instantly by building a fully integrated AI support ticketing system. ChatIQ AI provides a ticketing workspace powered by AI, trained on your data, automating support with reliable & accurate ticketing while you sleep. It prioritizes support tickets, drafts replies, and processes tickets in real time. It also offers advanced analytics to understand customer service performance and ensures safe, accurate, & trustworthy AI chats with 100% uptime.

How to Use

To use ChatIQ, train the AI by scraping your website, uploading PDF files, or plain text. Embed the customizable widget on your website. The AI chatbot answers customer questions and creates support tickets when needed. Manage and draft email responses within the ChatIQ dashboard.

ChatIQ AI's

Key Features

  • Automated Customer Support Ticketing
  • AI Knowledge Base System
  • 24/7 Automated Support
  • Automatic Replies
  • Advanced Analytics
  • Customizable Branding

Use Cases

  • Website: Gather leads, collect data, and provide instant customer support.
  • Internal: Build an internal knowledge base with SOPs and video transcripts.
  • Product: Help customers use your product with instant support.

Key Features

Automated Customer Support Ticketing
AI Knowledge Base System
24/7 Automated Support
Automatic Replies
Advanced Analytics
Customizable Branding

Pros & Cons

Pros
  • Human-like, accurate responses from customer testimonials
  • Learns over time and builds custom memory for faster replies
  • 100% uptime guarantee, independent of OpenAI outages
  • Easy to train using website scraping, PDF upload, or plain text
  • Customizable branding to match your website design
  • Integrates automated ticketing with human handoff when needed
  • Advanced analytics track ticket resolution times and performance
  • Fast response time (2 seconds) for stored replies
Cons
  • Dependence on quality and completeness of training data for accurate replies
  • Limited message/word quotas on lower pricing plans (e.g., Starter: 15,000 messages/month for $7/week)
  • May require substantial initial training time (2-15 minutes) depending on website size
  • Maximum 250 URLs scraped on some plans

Best For

Website: Gather leads, collect data, and provide instant customer support.Internal: Build an internal knowledge base with SOPs and video transcripts.Product: Help customers use your product with instant support.

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FAQ

What is ChatIQ used for?
ChatIQ builds a support ticketing tool integrated with an AI chatbot trained on your company data. The AI answers common customer questions in real time using your data as a knowledge base. If it cannot answer, it hands off the customer to a support ticket system. Over time, the bot learns from questions and builds its own memory, enabling responses in as fast as 2 seconds.
How does support ticketing work?
Users can submit a support ticket instantly or use the AI chat for answers. If the chatbot lacks enough data to answer, it asks the user to submit a ticket. Tickets are categorized and prioritized using your company data. In the ChatIQ dashboard, you can view, manage, and draft email replies using AI trained on your data.
How do I train the AI?
You have three options: scrape your entire website (up to 250 URLs depending on plan), upload PDF files, or paste plain text. Training typically takes 2-15 minutes. Once trained, both the chatbot and ticketing system use that data for live chat responses and email drafts.
Can I add it to my website?
Yes. The chatbot and ticketing solution are embedded via an easily customizable widget. Go to the Launch tab in the chatbot playground to copy the embed code. You can customize branding, logo, and colors in the playground, and changes appear instantly on your site.