Smith AI

Smith.ai offers 24/7 customer engagement services combining AI and human intelligence. They provide live North America-based agents for virtual receptionists (AI-first and human-first), outreach campaigns for sales, service, and support, and AI-powered web chat, SMS, and social messaging. Their goal is to help businesses capture and convert more leads, manage customer interactions, and streamline operations.

How to Use

Businesses can sign up for a plan (AI Receptionist or Virtual Receptionists), create their receptionist profile in minutes, and start receiving calls immediately. They can forward their existing business number or use a dedicated number provided by Smith.ai. Calls are answered by AI or human agents based on the chosen plan, with options for lead screening, appointment booking, CRM integration, and more. Outreach campaigns and web chat services can also be set up to engage customers proactively.

Key Features

• AI Receptionist (AI-first answering & intake)
• Virtual Receptionists (Human-first answering, intake & scheduling)
• Outreach Campaigns (Outbound sales, service & support)
• AI Powered Web Chat (AI + Staffed chat, SMS & social messaging)
• 24/7 call coverage
• Lead screening, qualification & intake
• Appointment booking
• CRM integration
• Call recording & transcriptions
• Bilingual answering (Spanish)
• Payment collection

Use Cases

• Converting callers to clients and booking jobs 24/7 for home services businesses.
• Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
• Supporting sales with 24/7 chat and improving speed to lead for various businesses.
• Reducing missed calls and voicemails to prevent loss of potential clients.
• Automating CRM updates and triaging maintenance requests for property management.
• Managing customer inquiries and scheduling tours for available units.
• Providing after-hours answering and escalating emergencies to human agents.