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Stylo

Freemium

AI-powered Zendesk assistant for faster, smarter customer support

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AI ChatbotsFreemium
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Type
Saas
Company
Stylo AI
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About Stylo

Stylo is a pre-trained AI that reads and understands customer interactions in Zendesk, providing actionable data on customer sentiment and intent. It functions as a Zendesk AI assistant, understanding customer problems, finding solutions, and drafting replies for agents. Stylo aims to delight agents and customers with every interaction, saving companies time and improving customer experience.

How to Use

Stylo integrates directly into Zendesk tickets. It analyzes the customer's issue, suggests solutions, and drafts responses that agents can then paste into the ticket. It also offers features like translation, call scoring, and knowledgebase building.

Stylo AI's

Key Features

  • AI-powered Zendesk ticket assistance
  • Draft response generation
  • Brand voice matching
  • Integration with Shopify and other platforms
  • Call translation, scoring, and summarization
  • Knowledgebase building with Scribe & Scorecard

Use Cases

  • Drafting responses to customer inquiries in Zendesk
  • Translating customer calls and summarizing them
  • Improving the quality and efficiency of customer support
  • Building and improving a knowledgebase for AI use

Key Features

AI-powered Zendesk ticket assistance
Draft response generation
Brand voice matching
Integration with Shopify and other platforms
Call translation, scoring, and summarization
Knowledgebase building with Scribe & Scorecard

Pros & Cons

Pros
  • Reduces response time by auto-drafting replies
  • Maintains brand voice consistency
  • Works directly within Zendesk for seamless integration
  • Supports multilingual support through call translation
Cons
  • Limited to Zendesk platform only
  • Website currently shows domain is for sale, tool may no longer be active or maintained

Best For

Drafting responses to customer inquiries in ZendeskTranslating customer calls and summarizing themImproving the quality and efficiency of customer supportBuilding and improving a knowledgebase for AI use

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FAQ

What is Stylo?
Stylo is a pre-trained AI that integrates with Zendesk to read customer interactions, understand sentiment and intent, and draft responses for agents.
How does Stylo help customer support teams?
It saves time by automatically generating draft replies, translating calls, scoring interactions, and building knowledgebases, all within Zendesk.