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Quidget

Freemium

AI Agent Platform for Customer Support

AI ChatbotsFreemium
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Saas
Company
Quidget
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About Quidget

Quidget is an AI chat builder that scans your data and knowledge base to deliver instant, accurate answers to customer questions. Train and deploy it on your site in minutes. You don’t need humans to answer 80% of Tier-1 support questions. Quidget speaks 45+ languages & works right out of the box. It automates routine questions, so your team can focus on more complex tasks. It integrates with messaging apps like WhatsApp, Slack, Telegram, and Viber, and connects to platforms like Zendesk, Freshdesk, Slack, WhatsApp & Calendly.

How to Use

Connect your website, FAQs, and files to Quidget. It learns from these resources to answer customer questions automatically. No coding is required.

Key Features

  • AI Chatbot trained on your data
  • Multi-language support (45+ languages)
  • Integration with popular messaging apps and platforms
  • Human handoff capability

Use Cases

  • Automate customer support
  • Capture leads
  • Cut support tickets
  • Provide 24/7 customer support

Key Features

AI Chatbot trained on your data
Multi-language support (45+ languages)
Integration with popular messaging apps and platforms
Human handoff capability

Pros & Cons

Pros
  • 2-minute setup with no coding required
  • Sub-second, accurate responses
  • Pay only for successful AI resolutions; no charge for failed answers or handoffs
  • Free tier available to start
  • Trusted by 100+ brands
  • Works across chat, email, and voice
  • Supports 45+ languages
  • Seamless human handoff without losing context
Cons
  • Requires initial training data (website, FAQs, files) to be effective
  • May not handle highly complex or nuanced queries; hands off to humans automatically

Best For

Automate customer supportCapture leadsCut support ticketsProvide 24/7 customer support

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FAQ

What is Quidget and how does it work?
Quidget is an AI-powered support agent that answers up to 80% of common customer questions automatically. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7. For more complicated questions, Quidget passes the details to your team to handle.
How does human handoff work?
When Quidget needs help, it routes the conversation to a live agent through your helpdesk (Zendesk, Freshdesk), email, or Quidget's built-in live chat. Your team gets the full thread, so the customer doesn't have to repeat themselves.
What types of questions can Quidget handle?
Quidget handles repetitive questions such as product details, pricing, how-to guides, shipping, account setup, and troubleshooting. It is built for 'how do I…?' and 'where is my…?' queries that make up 80% of support volume.
Do I need technical skills to set up Quidget?
No, Quidget is designed to be easy for anyone to set up. Just connect your resources, like a website or FAQs, and it’s ready to start helping your customers. No coding or developer required.
How can I track Quidget’s performance?
Quidget includes built-in reports that show how many questions were answered by AI, which were passed to your team, and where your customers are from. These insights help you see what’s working and what can be improved.
What counts as an AI resolution?
An AI resolution is a customer conversation that was successfully handled by Quidget AI without requiring a manual human takeover, or the conversation followed a workflow intentionally configured by the client. You only pay for these resolutions.
Do I pay if the AI gives a wrong or unhelpful answer?
No. If the customer leaves negative feedback or the AI triggers a failure flow, the conversation is not billed as a successful resolution.