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Listen Labs

Paid

Understand what people want, and why. Fast.

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Saas
Company
Listen Labs
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About Listen Labs

Listen Labs conducts customer interviews for you and summarizes responses into insightful and actionable reports. It's an AI-first research platform that replaces manual research methods with AI-moderated customer interviews. Listen Labs finds the right participants, conducts interviews, analyzes responses, and delivers actionable insights in hours, not weeks.

How to Use

Select a template or upload a discussion guide, recruit participants from Listen Labs' panel or your own users, and let the AI conduct and analyze hundreds of interviews to generate a detailed report.

Listen Labs's

Key Features

  • AI-moderated interviews
  • Automated analysis and report generation
  • Participant recruitment
  • Multi-language support
  • Stimuli testing (videos, images, Figma prototypes)

Use Cases

  • Concept testing
  • Landing page testing
  • Foundational research
  • Brand perception analysis
  • Creative testing
  • Usability testing

Key Features

AI-moderated interviews
Automated analysis and report generation
Participant recruitment
Multi-language support
Stimuli testing (videos, images, Figma prototypes)

Pros & Cons

Pros
  • Fast turnaround: results in hours instead of weeks
  • AI asks follow-up questions to capture deep context
  • Built by researchers with methodological integrity (Harvard research project origin)
  • Trusted by enterprise brands like Microsoft, Sweetgreen, Chubbies
  • Large participant panel (30M+) for quick recruitment
  • Delivers comprehensive reports including highlight reels and slide decks
Cons
  • AI moderation may miss subtle non-verbal cues compared to human interviewers
  • Pricing is not publicly available and likely enterprise-focused (contact required)
  • Requires internet access and may not suit highly sensitive research needs

Best For

Concept testingLanding page testingFoundational researchBrand perception analysisCreative testingUsability testing

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FAQ

How does Listen Labs work?
Users create a study using an AI-assisted discussion guide, then Listen recruits qualified participants from a global panel of 30M+ people. The AI conducts in-depth interviews with follow-up questions and delivers an executive-ready report with key themes, highlight reels, and slide decks overnight.
How long does it take to get results?
Results are delivered in hours, not weeks, allowing for rapid insights.
What companies use Listen Labs?
Listen Labs is trusted by leading brands including Microsoft, Sweetgreen, Chubbies, and Simple Modern.
What is the size of the participant panel?
Listen Labs has a global network of over 30 million participants.