JivoChat

Paid

Create branded chat windows, communicate in real-time, and track customer behavior with detailed conversation data.

5.0

AI ChatbotsContact

Inputs: textOutputs: text, video

Type

Saas

Company

JivoChat

Visit Website

About JivoChat

JivoChat is an all-in-one customer engagement platform that helps businesses build strong relationships with their customers. With this powerful live chat software, you can quickly and easily communicate with your website visitors, customers, and leads in real-time. You can also view detailed data about each conversation, including who it was with, the time it took place, and what topics were discussed. Plus, you can create and respond to tickets, customize your chat window, and even track visitor behavior on your website. These features help businesses deliver an exceptional customer experience, build trust and loyalty, and increase sales. Furthermore, JivoChat integrates with dozens of third-party apps, so you can easily integrate it into your existing workflow. With JivoChat, you can engage and convert more customers, boost your customer service, and ultimately grow your business.

Key Features

Create customized chat windows to match your brand and website.

Quickly and easily communicate with website visitors in real-time.

Track customer behavior and generate detailed conversation data.

Pros & Cons

Pros

Comprehensive omnichannel support (live chat, social, email, phone, video)
AI Agent can automate up to 80% of common inquiries
Free plan available for up to 5 agents
Proactive chat invitations increase conversation rates
Real-time visitor tracking enables personalized engagement
50+ ready-made integrations and API for custom solutions
Mobile-friendly widget works across all devices and browsers

Cons

Advanced features like AI Agent and video calls require additional monthly fees
Free plan is limited to 5 agents and basic features
Some features (e.g., WhatsApp module) cost extra even on paid plans
No native CRM integration included in basic plans
Pricing is per agent per month, which can scale quickly for larger teams

Best For

Create customized chat windows to match your brand and website.Quickly and easily communicate with website visitors in real-time.Track customer behavior and generate detailed conversation data.

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FAQ

What channels does JivoChat integrate with?

JivoChat integrates with WhatsApp, Instagram, Facebook, Telegram, Email, Apple Business Chat, and offers telephony and video calls as add-on modules.

Does JivoChat offer a free plan?

Yes, JivoChat offers a free plan that includes live chat for websites, integration with Telegram, Facebook, Instagram, Viber, callback feature, offline form, and desktop/mobile apps for up to 5 agents.

How does the AI Agent work?

The AI Agent uses automated responses to handle up to 80% of conversations automatically, allowing support teams to focus on complex issues. It is available as a paid add-on at $69 per agent per month (billed annually).

Can I use JivoChat on mobile devices?

Yes, JivoChat offers a mobile-optimized chat widget and mobile apps for iOS and Android, ensuring fast and responsive customer communication on smartphones.

What are the pricing tiers?

JivoChat has four plans: Free ($0), Basic ($28/agent/month), Professional ($42/agent/month), and Enterprise ($56/agent/month), all billed annually. Additional modules like WhatsApp, AI Assistant, and Video Calls have separate pricing.