hijiffy.com
PaidGuest Communications Hub for Hotels
About hijiffy.com
HiJiffy is a Guest Communications Hub that helps hotels, resorts, and hostels get more direct bookings and upselling opportunities. It automates guest communication across various channels like websites, social media, and WhatsApp, answering over 85% of guest queries instantly. HiJiffy simplifies the guest journey from booking to check-out and beyond, making processes faster and easier while cutting down on repetitive tasks with AI automation.
How to Use
HiJiffy integrates with your existing systems to manage, automate, and track guest communication in one place. It can be set up quickly, with HiJiffy handling the setup process. The intuitive back-office system allows you to manage communication with guests easily, customize the chatbot's look and feel, and adapt workflows to fit your sales process.
Key Features
- AI-powered virtual assistant for answering FAQs
- Chat-based booking assistance
- Automated welcome messages
- Digital check-in and check-out
- In-stay request management
- Upsell and cross-sell campaigns
- Satisfaction surveys
- Guest review campaigns
- One inbox for all communication channels
Use Cases
- Answering guest queries instantly on the website, social media, or WhatsApp
- Guiding users through the booking process with an AI virtual assistant
- Sending automated messages before, during, and after check-in
- Offering pre-check-in forms and digital keys
- Managing guest requests during their stay
- Sending personalized, automated upselling and cross-selling campaigns
- Collecting guest feedback through surveys
- Automating the check-out process
- Collecting reviews for internal use or public platforms
Key Features
Pros & Cons
- Automates 85%+ of common guest queries, reducing staff workload
- Covers the entire guest journey from booking to post-stay
- Integrates with 80+ PMS, booking engines, and CRM systems
- Multi-channel support (website, social media, WhatsApp, SMS, email)
- Trusted by 2,600+ hotels and rated 4.5/5 on HotelTechReport
- Generative AI with sentiment analysis and self-learning capabilities (Pro+)
- Supports up to 132 languages (Pro plan)
- Boosts direct bookings and reduces reliance on OTA commissions
- Pricing is based on number of rooms/beds and requires setup fees (€99-€699 per 5 properties)
- Basic plan limits FAQs to 25 standard topics and only 3 languages
- Some key features (generative AI, sentiment analysis, omnichannel) require Pro or Premium plans
- Primarily designed for hospitality; not suitable for non-hotel businesses
- No free trial mentioned; only a free demo is available
- Setup fees and progressive pricing may be costly for small independent hotels
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