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Guest Guru

Paid

Automate guest messages on Airbnb, Booking.com, VRBO, or any OTA.

AI ChatbotsContact
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Inputs: textOutputs: text
Starting Price
$3.9/mo
Type
Saas
Company
Guest Guru
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About Guest Guru

Guest Guru is an AI-powered chatbot for Airbnb hosts and short-term rentals. It autonomously replies to guest messages and automates your guest communication on Airbnb, Booking.com, VRBO, or any OTA. It reduces the time spent on guest messaging by answering repetitive FAQs and improving communication with guests during their stay.

How to Use

Integrate Guest Guru with your PMS, import your properties, and the AI starts replying to guest messages.

Guest Guru's

Key Features

  • Automated guest messaging
  • 24/7 query answering
  • Unified inbox
  • PMS integration
  • SMS and Email alerts
  • 150+ language support
  • AI drafts replies
  • Custom tone
  • Direct booking site embedding

Use Cases

  • Automating check-in instructions
  • Providing on-demand support
  • Offering personalized recommendations

Key Features

Automated guest messaging
24/7 query answering
Unified inbox
PMS integration
SMS and Email alerts
150+ language support
AI drafts replies
Custom tone
Direct booking site embedding

Pros & Cons

Pros
  • Saves significant time by automating repetitive guest messages
  • Supports 150+ languages, ideal for international guests
  • Integrates with major PMS systems for seamless data import
  • Customizable tone to match host's brand or personality
  • Escalation feature ensures complex queries reach the host
  • Unified inbox centralizes messages from Airbnb, VRBO, Booking.com, etc.
  • Free trial available to test before committing
Cons
  • No refunds offered upon cancellation
  • Requires integration with a PMS for full functionality
  • Primarily designed for short-term rentals, not other hospitality types
  • Pricing is per unit, which can add up for small portfolios
  • Limited information on advanced analytics or reporting

Best For

Automating check-in instructionsProviding on-demand supportOffering personalized recommendations

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FAQ

What is AutoHost mode in GuestGuru?
AutoHost is a feature that, when enabled, autonomously responds to guest messages without requiring host intervention.
What is SMS Mode in GuestGuru?
SMS Mode sends notifications via SMS or email each time the bot responds to a guest message.
What is Escalations in GuestGuru?
Escalations is a feature that manages guest messages requiring human intervention. When activated, it alerts hosts via message or email about significant inquiries the bot cannot answer.
What is FAQ feature in GuestGuru?
The FAQs feature allows hosts to input information about their listings. The bot uses this information to answer queries from Airbnb guests.
What is Booking Site Embedding?
Booking Site Embedding enables integration of the GuestGuru chatbot into your direct booking site by adding a simple HTML or JavaScript script.
What is Property Bot URL?
This feature lets you create a unique link to your property-specific bot. You can share the link with guests so they can ask questions about the property.
Do you offer bulk discounts?
Yes, GuestGuru provides volume discounts for hosts with more than 500 units. Contact the sales team for details.
What is the policy on cancellations and refunds?
You can cancel your subscription at any time, but GuestGuru does not provide refunds.