DTiQ

Paid

AI video intelligence and loss prevention for restaurants, retail, and convenience stores.

#intelligent video surveillance#AI-powered business analytics#real-time insights#loss prevention#operational optimization#multi-location operators#shrink reduction#compliance improvement#customer experience elevation

Inputs: video, dataOutputs: video, data, text

Type

Saas

Company

DTiQ

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About DTiQ

DTiQ is a managed service platform that combines AI-powered video surveillance with point-of-sale (POS) data integration to deliver real-time insights, loss prevention, and operational optimization for restaurants, retail, and convenience stores. The platform includes several specialized solutions: 360iQ for centralized video management and analytics, VIDEOiQ for video-based loss prevention and compliance, and RushReady AI for drive-thru efficiency monitoring. It also offers expert services such as SmartAudit (operational audits) and SmartAssurance (dispute management and account analysis). DTiQ supports both cloud and on-premises storage options, customizable monitoring, and centralized management for multi-location operators. The platform is designed to help businesses reduce shrink, improve compliance, enhance speed of service, and elevate customer experiences through AI-driven alerts, exception-based reporting, and computer vision detection.

Key Features

AI-powered real-time insights and alerts (RushReady AI, VIDEOiQ)

Intelligent video surveillance with dedicated playback and retention

Video + POS data integration for actionable analytics

SmartAudit remote operational and compliance auditing

SmartAssurance managed loss prevention and compliance program

Customizable monitoring zones and alert schedules

Advanced AI camera functions: object recognition, motion, behavioral analysis, facial recognition

Cloud storage and centralized multi-location management (360iQ)

Drive-thru timers, dashboards, and service-speed tools

Flexible notification delivery via email, SMS, or push

Pros & Cons

Pros

Integrates video surveillance with POS data for actionable insights
Offers both cloud and on-premises storage options to suit different needs
Includes expert-led services like audits and dispute management
Designed for multi-location operators with centralized management
Provides AI-driven alerts for real-time loss prevention and safety

Cons

Pricing is not publicly listed and requires contacting sales
May require significant upfront investment in hardware and installation
Effectiveness depends on proper integration with existing POS systems
Free tier or trial availability is not mentioned and should be verified
On-premises storage option may involve additional maintenance costs

Best For

QSR operators: Monitor drive-thru speed of service with AI timers and alerts to reduce bottlenecks and improve guest satisfaction.Retail loss prevention managers: Detect refund fraud and sweethearting by correlating POS exceptions with synchronized video evidence.Convenience store owners: Receive real-time alerts for risky behaviors, after-hours activity, or high-shrink zones to prevent loss and ensure safety.Multi-unit franchisees: Use centralized dashboards to compare locations, enforce standards, and prioritize audits based on risk scores.Operations managers: Leverage SmartAudit reports to spot cleanliness, food safety, and compliance gaps before they impact guests.Store managers: Configure custom camera zones and schedules to focus alerts on cash wraps, stockrooms, and peak times.IT/security directors: Deploy IP cameras and NVR/cloud storage with centralized management for scalable, secure multi-site video.Risk and compliance teams: Run proactive, managed LP programs with SmartAssurance to reduce shrink and improve adherence to policies.Training and HR leaders: Use video-backed insights to coach staff on service standards and engage employees with performance dashboards.Finance and analytics leaders: Analyze POS-video data to uncover operational inefficiencies and quantify ROI from loss prevention initiatives.

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FAQ

Why did Summit become DTiQ?

Summit was acquired by DTiQ to bring its drive-thru timing expertise into a broader platform of intelligent video and analytics. The rebrand unifies everything under DTiQ, focusing on improving performance, reducing loss, and driving smarter decisions.

Can I use my current cameras with DTiQ?

Yes, DTiQ is compatible with most modern IP and analog cameras. For specific compatibility, sales engineers can review technical specifications.

What does a SmartAudit provide?

A SmartAudit provides a proactive approach to pinpoint employee theft, operational non-compliance, customer experience opportunities, and employee productivity challenges.

Can I customize my SmartAudit and how many questions can it have?

Yes, you can customize your SmartAudit. DTiQ recommends no more than 10 questions to measure the KPIs most important to you.

Why is my drive-thru ranking screen not showing other stores?

After installation, your store will be added to the ranking server within 24 hours. If you still do not see other stores after 48 hours, there may be a network connection issue; please submit a support ticket.

Why is the data on the ranking screen different from the timer screen?

The ranking screen displays data based on a rolling hour (left side) and total for the day (right side), while the timer screen shows data for a daypart (a 2-3 hour window). This can cause differences during slower trade periods.