aichat.com
FreemiumAgentic AI for Conversational CX
About aichat.com
AiChat is an Agentic AI platform designed for conversational customer experience (CX). It empowers customer engagement through AI-driven chatbots, enhancing support, sales, and automation across multiple channels. AiChat offers solutions for customer support, sales & marketing, and conversational commerce, utilizing AI Agents, Generative AI, Voice AI, Agent CoPilot, and Digital Human technologies. It integrates with platforms like WhatsApp, Messenger, Instagram, LINE, and KakaoTalk.
How to Use
Businesses can use AiChat to automate responses to FAQs, qualify leads, nurture customers with personalized messaging, and provide instant support across various channels. The platform allows for building intelligent knowledge bases and streamlining customer interactions with AI-powered solutions.
Key Features
- AI-driven chatbots
- Agentic AI for natural responses
- Omnichannel support
- Commerce integration
- Marketing automation
- AI Assist for live agents
- Knowledge base building
- Conversational sales & marketing tools
Use Cases
- Automating customer support inquiries
- Generating and qualifying leads
- Delivering personalized marketing campaigns
- Facilitating purchases within chat interfaces
- Building and managing knowledge bases
- Providing voice-based customer interactions
Key Features
Pros & Cons
- High automation rate with 91% containment and 85% CSAT
- Seamless omnichannel integration with popular messaging apps
- Flexible pricing including a free forever plan
- AI Agent personality customization (tone, answer length)
- Easy knowledge base setup via website crawling and document upload
- Built-in payments for direct in-chat purchases
- Real-time analytics and customer profiling
- Multi-lingual support available in higher tiers
- Free plan limited to 50 conversation credits per month
- Voice AI and Digital Human features only available in Enterprise plan
- Conversation credit system ($5 per 100 credits) may add cost for high-volume usage
- Advanced features like multi-lingual and REST API require Team plan or above
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